Travel in Style Executive Chauffeurs Ltd is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, request a quotation or use our chauffeur services.
1. Who We Are
Travel in Style Executive Chauffeurs Ltd
56 Goms Mill Road
Stoke-on-Trent
Staffordshire
ST3 2RF
Company Registration Number: 14600436
ICO Registration Number: ZB815307
Email: info@tischauffeurs.com
Telephone: 01782 939094 / 01260 603604
2. Information We May Collect
We may collect:
Customer information: Name, email address, telephone number, billing information and company information.
Journey information: Pick-up and drop-off locations, travel dates, times, passenger details, flight or train information and journey history.
Booking information: Vehicle requirements, luggage details, special requests and booking communications.
Transaction information: Payment and billing information. Full payment card details may be handled by authorised payment providers rather than stored directly by us.
Correspondence: Emails, messages, booking enquiries, complaints and customer service communications.
Technical information: IP address, browser type, device information, referral source and website activity.
3. How We Use Your Information
We may use personal information to:
- Process and manage bookings
- Provide chauffeur transportation
- Communicate journey information
- Allocate chauffeurs and vehicles
- Process payments
- Manage corporate accounts
- Track flights where required
- Provide customer support
- Resolve complaints
- Prevent fraud
- Improve our website and services
- Meet legal, tax and regulatory obligations
4. Lawful Bases
Depending on the circumstances, we may process personal data because:
- It is necessary to perform a contract with you
- It is necessary to comply with a legal obligation
- We have a legitimate business interest
- You have given consent where consent is required
5. Sharing Personal Information
We do not sell personal information.
Where necessary, information may be shared with:
- Licensed chauffeurs
- Approved transport operators
- Payment providers
- IT and website service providers
- Accountants or professional advisers
- Regulatory or law-enforcement authorities
Information will only be shared where reasonably necessary for the relevant purpose.
6. Data Retention
We retain information only for as long as reasonably necessary.
Customer and transaction records may be retained for up to six years where required for accounting, tax or legal purposes.
Journey and operational information may be retained for periods necessary to meet licensing, customer service and regulatory requirements.
Correspondence may be retained where necessary for complaint resolution or service improvement.
7. Data Security
We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, alteration, loss or disclosure.
However, no internet-based transmission can be guaranteed to be completely secure.
8. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to certain processing
- Request eligible data in portable form
- Withdraw consent where processing relies on consent
You may also complain to the Information Commissioner’s Office if you believe your data has been handled improperly.
9. Marketing
Where permitted, we may send relevant service updates or marketing communications.
You can unsubscribe at any time by using the unsubscribe option provided or contacting us directly.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy where our services, systems or legal obligations change.
The latest version will be published on our website.
12. Contact Us
For privacy enquiries or to exercise your data rights, contact:
Travel in Style Executive Chauffeurs Ltd
Email: info@tischauffeurs.com
Telephone: 01782 939094 / 01260 603604