These Terms and Conditions govern bookings made with and chauffeur transportation services provided by Travel in Style Executive Chauffeurs Ltd.
By making a booking through our website, by telephone, email or another authorised booking method, you confirm that you have read, understood and agreed to these Terms and Conditions.
These Terms apply to private customers, corporate customers, account holders and passengers travelling under a booking made with us.
1. About Travel in Style Executive Chauffeurs Ltd
Travel in Style Executive Chauffeurs Ltd provides professional chauffeur and private hire transportation services across Manchester, the wider UK and other service areas agreed at the time of booking.
Our services may include:
- Airport transfers
- Corporate chauffeur services
- Business travel
- City-to-city journeys
- Hourly chauffeur hire
- Long-distance travel
- Meet and greet services
- Personal and special-event travel
- Wedding transport
- Group travel in suitable vehicles
- Pre-booked private chauffeur services
Our company details are:
Travel in Style Executive Chauffeurs Ltd
56 Goms Mill Road
Stoke-on-Trent
Staffordshire
ST3 2RF
Company Registration Number: 14600436
VAT Number: 469087839
ICO Registration: ZB815307
Private Hire Operator Number: 335053
Telephone: 01782 939094 / 01260 603604
Email: info@tischauffeurs.com
2. Making a Booking
Bookings may be made through our website, telephone, email or another booking channel authorised by Travel in Style Executive Chauffeurs Ltd.
When making a booking, you must provide accurate information, including where applicable:
- Passenger name
- Contact number
- Email address
- Pick-up address
- Destination
- Date and time of travel
- Flight or train details
- Number of passengers
- Amount of luggage
- Required vehicle type
- Additional stops
- Special requirements
You are responsible for checking the accuracy of all booking details.
Travel in Style Executive Chauffeurs Ltd will not be responsible for additional costs, delays or losses caused by incorrect or incomplete information supplied by the customer.
A booking becomes confirmed when it has been accepted by us and confirmation has been issued verbally, by email, SMS or through our booking system.
We reserve the right to refuse a booking where we reasonably consider that we are unable to provide the requested service safely, lawfully or operationally.
3. Vehicle Selection
Customers are responsible for selecting a vehicle suitable for the number of passengers and quantity of luggage travelling.
Our fleet may include executive saloons, first-class vehicles, luxury MPVs and larger passenger vehicles.
Vehicle capacities may vary according to model and luggage size.
Customers should contact us before booking if they are unsure which vehicle is suitable.
Where the booked vehicle becomes unavailable due to mechanical failure, operational circumstances or another issue outside our reasonable control, we may provide a suitable equivalent or upgraded vehicle.
Exact vehicle models cannot always be guaranteed unless specifically agreed in writing.
4. Chauffeurs
Travel in Style Executive Chauffeurs Ltd uses professional chauffeurs who are appropriately licensed for the services they provide.
Our chauffeur standards are designed around:
- Safe and responsible driving
- Professional conduct
- Punctuality
- Passenger care
- Confidentiality
- Appropriate licensing
- Vehicle safety
- Customer service
Chauffeur and vehicle information may be provided before the journey where applicable.
We may use suitably licensed third-party operators or chauffeurs where operationally necessary. Where a booking is subcontracted, Travel in Style Executive Chauffeurs Ltd will continue to manage the customer booking in accordance with the agreed service arrangements.
5. Journey Times
Any estimated pick-up, travel or arrival time is provided in good faith.
Journey times can be affected by circumstances outside our control, including:
- Traffic congestion
- Accidents
- Road closures
- Roadworks
- Severe weather
- Airport disruption
- Security incidents
- Events
- Vehicle breakdowns
- Police activity
- Unexpected delays
Customers travelling to airports, railway stations, meetings or other time-sensitive appointments should allow sufficient journey time.
Travel in Style Executive Chauffeurs Ltd cannot guarantee that a passenger will reach a destination at a particular time where delays are caused by circumstances outside our reasonable control.
6. Airport Transfers
For airport collections, customers should provide accurate flight information, including the flight number and scheduled arrival time.
Where flight details are provided, we may monitor the flight and adjust the collection arrangements according to the actual arrival time.
The chauffeur may meet the passenger at the designated arrivals area or agreed private hire collection point.
Airport collections may be subject to:
- Parking charges
- Airport access charges
- Drop-off fees
- Waiting charges
- Additional terminal charges
Where these charges are not included in the original quotation, they may be added to the final fare.
Passengers should contact us or the chauffeur if they experience significant delays at passport control, customs or baggage reclaim.
7. Waiting Time
Waiting time may apply when a chauffeur is required to remain at the collection point beyond the agreed pick-up or grace period.
For standard non-airport collections, a reasonable grace period may be provided according to the booking terms.
Airport collections may include a longer waiting allowance because passengers may need time to clear immigration and baggage reclaim.
Any applicable free waiting period and subsequent waiting charges should be confirmed during booking.
If the passenger expects a significant delay, they should contact Travel in Style Executive Chauffeurs Ltd as soon as possible.
Additional waiting time may be charged where the chauffeur remains available beyond the agreed period.
8. Hold-Off Time
For airport transfers, customers may be able to request a hold-off period.
A hold-off period delays the chauffeur’s scheduled meeting time after the aircraft has landed, allowing additional time for immigration, baggage reclaim and terminal procedures.
Where this option is available, the agreed waiting allowance will begin from the adjusted collection time.
Customers should request any required hold-off period when making the booking.
9. No-Shows
A booking may be treated as a no-show where a passenger does not attend the agreed collection point and fails to make contact with Travel in Style Executive Chauffeurs Ltd or the assigned chauffeur within the applicable waiting period.
For airport collections, additional time may be allowed due to airport procedures.
Where a booking is treated as a no-show, the full journey charge may become payable.
Passengers should therefore contact us immediately if they cannot locate the chauffeur or expect to be delayed.
10. Pricing
Prices are normally calculated according to factors including:
- Journey distance
- Journey time
- Vehicle class
- Pick-up and destination
- Airport or terminal charges
- Waiting time
- Number of stops
- Time of travel
- Additional services
- Special event requirements
A quotation is based on the journey information supplied at the time.
If the customer materially changes the journey after booking, the price may also change.
Additional mileage, waiting time, extra stops, parking, tolls, airport charges and other requested services may be added where they were not included in the original quotation.
11. Payment
Payment must be made using a method accepted by Travel in Style Executive Chauffeurs Ltd.
Depending on the type of booking, payment may be required:
- At the time of booking
- Before the journey
- Following completion of the journey
- Through an approved corporate account
- According to agreed invoice terms
Customers with approved corporate accounts must comply with the payment terms agreed for their account.
Where invoices are issued, any query regarding an invoice should be raised promptly after receipt.
We may suspend or terminate account facilities where invoices remain unpaid.
Customers should make payments only through authorised Travel in Style Executive Chauffeurs Ltd payment methods unless otherwise instructed by us.
12. Amendments
Customers wishing to amend a journey should contact our customer service team.
Changes may include:
- Collection time
- Collection address
- Destination
- Passenger numbers
- Vehicle category
- Additional stops
- Flight details
Amendments are subject to availability.
Material changes may result in an additional charge.
Customers should not rely solely on requesting booking changes directly from a chauffeur. Important amendments should be confirmed through Travel in Style Executive Chauffeurs Ltd.
13. Cancellations
Where possible, bookings should be cancelled or changed at least 48 hours before the scheduled transfer time.
Cancellation requests must be made through our authorised customer service or booking channels.
Cancellation charges may apply where insufficient notice is provided, where a chauffeur or vehicle has already been allocated, or where non-refundable costs have already been incurred.
Any booking-specific cancellation conditions communicated at the time of booking will take priority where they differ from these general Terms.
14. Passenger Conduct
Passengers are expected to behave responsibly and respectfully towards chauffeurs, staff and other passengers.
Travel in Style Executive Chauffeurs Ltd or the chauffeur may refuse or terminate a journey where a passenger:
- Behaves violently or abusively
- Threatens the chauffeur
- Creates a safety risk
- Damages the vehicle
- Carries illegal substances
- Attempts to use the service for unlawful purposes
- Is excessively intoxicated
- Refuses to comply with reasonable safety instructions
Where a journey is terminated because of passenger misconduct, a refund may not be provided.
15. Seat Belts and Passenger Safety
Passengers must use seat belts wherever required by law.
The customer making the booking should ensure that other passengers understand and comply with appropriate safety requirements.
Children must travel using legally appropriate child restraints where required.
Customers should notify us in advance if they require assistance or have particular travel needs.
16. Alcohol, Smoking and Illegal Substances
Smoking and the use of illegal substances are prohibited in our vehicles.
Passengers must not consume alcohol where this is prohibited or where doing so would create an unsafe or inappropriate situation.
The chauffeur may refuse carriage to a passenger whose condition or behaviour creates a risk to the vehicle, chauffeur or other passengers.
17. Luggage
Customers must select a vehicle capable of safely carrying all passengers and luggage.
Luggage must not obstruct the chauffeur’s view or compromise vehicle safety.
Where the luggage exceeds the safe capacity of the booked vehicle, we may refuse to transport the excess items or arrange a larger vehicle where available at additional cost.
Passengers remain responsible for their personal belongings.
Customers are encouraged to arrange suitable insurance for valuable or unusual items.
18. Animals
Animals will only be carried where agreed in advance.
Customers should provide appropriate restraints, carriers or other equipment where required.
Assistance dogs will be accommodated in accordance with applicable legal requirements.
19. Vehicle Soiling and Damage
Passengers are responsible for damage or excessive soiling caused by themselves or members of their party.
This may include:
- Vomiting
- Food or drink spillages
- Deliberate damage
- Damage to upholstery
- Damage to fixtures
- Excessive contamination
A reasonable cleaning, valeting or repair charge may be applied.
Where the vehicle must be removed from service because of passenger damage, reasonable associated costs may also be recoverable where permitted by law.
20. Tolls, Parking and Road Charges
Unless included in the quoted fare, additional charges may apply for:
- Tolls
- Airport parking
- Drop-off charges
- Congestion-related charges
- Clean air or low-emission zones
- Special access fees
- Other mandatory journey charges
Where possible, these will be explained at booking or added to the final journey charge.
21. Corporate Accounts
Businesses may apply for corporate or account booking facilities.
Account approval is at the discretion of Travel in Style Executive Chauffeurs Ltd.
The customer is responsible for keeping account credentials secure and for ensuring that persons making bookings are authorised to do so.
Bookings made using valid account details may be treated as authorised bookings.
Corporate customers must notify us promptly of changes to authorised personnel, billing details or other account information.
22. Delays and Events Beyond Our Control
Travel in Style Executive Chauffeurs Ltd will make reasonable efforts to fulfil confirmed bookings.
We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including extreme weather, road closures, traffic disruption, industrial action, airport disruption, government restrictions, emergencies or similar events.
Where possible, we will attempt to provide an alternative vehicle, chauffeur or arrangement.
23. Complaints
Customers should raise complaints as soon as reasonably possible.
Complaints relating to a journey should preferably be submitted in writing within 30 days.
Please provide:
- Booking reference
- Journey date
- Passenger details
- Description of the issue
- Relevant evidence
We will review complaints fairly and respond within a reasonable period.
24. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Travel in Style Executive Chauffeurs Ltd will not be responsible for indirect or consequential losses caused by circumstances outside our reasonable control.
Business customers should ensure that they maintain appropriate insurance against business interruption, missed appointments and consequential commercial losses.
Consumer rights provided by law remain unaffected.
25. Website Use
The content of our website is provided for general information and booking purposes.
We may update, amend or remove website content without notice.
We do not guarantee that the website will always be available, uninterrupted, error-free or free from harmful software.
Users must not:
- Attempt unauthorised access
- Introduce viruses or harmful code
- Disrupt booking systems
- Reverse engineer our technology
- Copy protected website material without permission
26. Intellectual Property
Website text, branding, graphics, photographs, logos, software and other protected material belong to Travel in Style Executive Chauffeurs Ltd or the relevant rights holder.
No intellectual property rights are transferred to customers by using our website or services.
27. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.
Information may be processed where necessary to manage bookings, provide transportation, process payments, communicate with customers and meet legal obligations.
28. Changes to These Terms
Travel in Style Executive Chauffeurs Ltd may update these Terms and Conditions periodically.
The latest version will be made available through our website.
Any booking already confirmed may remain subject to the terms applicable when the booking was made unless a change is required by law or agreed by both parties.
29. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.
30. Contact Us
For bookings, amendments, complaints or questions regarding these Terms, contact:
Travel in Style Executive Chauffeurs Ltd
56 Goms Mill Road
Stoke-on-Trent
Staffordshire
ST3 2RF
Telephone: 01782 939094 / 01260 603604
Email: info@tischauffeurs.com